Last updated: 10 September 2026
WRAF ships from Malaysia to selected destinations worldwide.
We aim to process and deliver every order as efficiently as possible while keeping shipping costs reasonable.
1. Order Processing
Orders are typically processed within 2–5 business days after payment has been successfully received.
During product launches, limited drops, promotions, or periods of high order volume, processing may take longer. If there is a significant delay, we will provide an update where possible.
Orders are not processed or shipped on weekends or Malaysian public holidays.
2. Shipping Times
Estimated delivery times begin after your order has been dispatched.
Malaysia
- Estimated delivery: 2–5 business days
International
- Estimated delivery: 5–14 business days, depending on the destination and shipping service.
These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary due to customs clearance, carrier delays, weather, public holidays, or other circumstances outside of WRAF's control.
3. Shipping Rates
Shipping charges are calculated at checkout based on the destination, order size, and available shipping method.
From time to time, WRAF may offer free shipping promotions or special shipping rates for selected orders or destinations.
4. International Orders & Customs
International customers are responsible for any customs duties, import taxes, VAT/GST, or other charges imposed by their destination country.
These charges are not included in the product price or shipping fee unless explicitly stated at checkout.
WRAF is not responsible for delays caused by customs authorities.
Please check your country's import regulations before placing an international order.
5. Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
6. Incorrect or Incomplete Address
Please make sure your shipping information is correct before completing your order.
WRAF is not responsible for orders delayed, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.
If an order is returned to us because of an incorrect address or failed delivery, additional shipping charges may apply if you request the order to be sent again.
7. Lost, Damaged or Missing Orders
If your order appears to be lost or has not arrived within a reasonable period after dispatch, please contact us at wraf.co@gmail.com with your order number.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and damaged item.
We will assess the situation and work with the relevant shipping carrier where necessary.
8. Delivery Delays
WRAF is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Customs processing
- Courier delays
- Severe weather
- Public holidays
- Natural disasters
- Incorrect address information
- Carrier operational issues
- Other unforeseen circumstances
We will do our best to assist you if a delivery issue occurs.
9. Contact
If you have questions regarding your order or shipping, please contact us:
WRAF
Email: wraf.co@gmail.com
Website: wraf.co