Return & Exchange

Last updated: 10 September 2026

At WRAF, every piece is prepared and checked before being shipped. Because many of our products may be released in limited quantities, we have a limited return and exchange policy.

1. Change of Mind

WRAF does not accept returns or exchanges due to change of mind, including:

  • Choosing the wrong size

  • Changing your preferred colour or design

  • Ordering the wrong item

  • No longer wanting the product

  • Personal preference regarding fit or appearance

Please review the product details, size guide, and measurements carefully before placing your order.

2. Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and defect

  • Photographs of the packaging where relevant

After reviewing the issue, WRAF may offer a replacement, exchange, repair, or refund, depending on the circumstances and availability.

3. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

If the error is confirmed to be on our side, WRAF will arrange an appropriate replacement or exchange at no additional cost to you.

4. Exchange Conditions

Approved exchanges must meet the following conditions:

  • The item must be unworn and unwashed.

  • The item must be in its original condition.

  • Original tags and packaging should remain attached or included.

  • The item must not have been altered, damaged, stained, or exposed to odours such as smoke or perfume.

Items that do not meet these conditions may not be accepted.

Exchanges are subject to stock availability. If the requested replacement is unavailable, WRAF may offer an alternative resolution.

5. Final Sale & Limited Drops

Certain products may be designated as Final Sale or Limited Edition.

Unless the item is defective, damaged, or incorrectly fulfilled, Final Sale items are not eligible for return or exchange.

Limited-edition products may not be restocked, so replacement availability cannot be guaranteed.

6. Refunds

Where a refund is approved, the refund will generally be issued to the original payment method.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or a confirmed defective item.

Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

7. Return Shipping

For approved returns or exchanges caused by a confirmed WRAF error, defective item, or incorrect item, WRAF will cover reasonable return shipping costs.

For any other approved return or exchange, the customer may be responsible for applicable shipping costs.

Do not send an item back without contacting us first. Unauthorised returns may not be accepted.

8. How to Request a Return or Exchange

To request a return or exchange, contact us at:

wraf.co@gmail.com

Please include your order number and explain the reason for your request.

Our team will review your request and provide further instructions if the return or exchange is approved.